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Vice President, Account Management

Services
New York, New York, United States

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Services
New York, New York, United States

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

We’re looking for a Vice President, Account Management to lead our Buyer Services Team in the Americas. This is a key leadership role, based in New York City, that is responsible for overseeing all aspects of account management across our agency and marketer business. This role will work closely with sales leadership to develop a regional strategy, drive the account management vision, objectives and goals, and ensure the team is exceeding our customer’s expectations by delivering on our high service standards. This role requires a strategic thinker with excellent collaboration, communication, and organizational skills. The ability to encourage and support the team, take responsibility, and be self-motivated is a must. 

Here’s what you’ll be doing: 

Customer Focus:

  • Drive significant growth across HoldCo Partners.
  • Partner with Sales to develop, communicate, and execute a regional agency strategy.
  • Customer-first mindset: advocate for our buyers and ensure that their needs are represented through consistent communication to internal stakeholders across operations, product, marketing, and our executive team.
  • Set the standards for delivering excellent customer service and take accountability for the service quality of the organization.
  • Establish new/ cultivate existing relationships with our key agency customers, with a focus on senior stakeholders.
  • Ensure delivery on key customer objectives, initiatives, and account plans.

Leadership and Team Development:

  • Lead, coach and mentor an existing high-performing account management team, fostering a winning-culture mentality.
  • Support the team through frequent communication and upward feedback on wins and challenges.
  • Know when to escalate challenges and roadblocks and provide solutions to problems faced. 
  • Collaborate with key cross-functional and regional counterparts to drive and execute Index’s strategic bets.
  • Oversee the development and implementation of new projects and key initiatives.
  • Be an example of Index Exchange Core Values and lead the way for others to follow.  

Operational Management:

  • Implement and monitor performance metrics to ensure accountability and progress.
  • Drive innovation and encourage a culture of continuous improvement to optimizing processes and maximizing growth.
  • Quarterly financial planning – forecasting, target setting and budgeting.
  • Ownership of revenue targets for the agency & marketer business in the Americas.

Here’s what you’ll need: 

  • 10+ years of experience in digital media and an in-depth understanding of the programmatic advertising landscape. Previous experience in a buyer-facing role is highly regarded.
  • Experience in a senior management role, focused on mentorship and development of employees to see career success.
  • An excellent understanding of the NA buy-side market, as well as a comprehensive network.
  • Proven track record of successful strategic planning and execution.
  • Excellent leadership, communication and interpersonal skills.
  • Ability to manage multiple priorities and projects in a fast-paced environment.
  • Strong problem-solving and decision-making capabilities.

The base salary for this role is USD 220,000 to 300,000.  The total compensation package may vary depending on job related knowledge, skills and experience. ​​

Why You’ll Love Working Here:

  • Comprehensive health, dental, and vision plans for you and your dependents  
  • Paid time off, health days, and personal obligation days plus flexible work schedules  
  • Competitive retirement matching plans  
  • Equity packages  
  • Generous parental leave available to birthing, non-birthing, and adoptive parents  
  • Annual well-being allowance plus fitness discounts and group wellness activities    
  • Commuter benefits and discounts, where available  
  • Employee assistance program  
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance  
  • One day of volunteer time off per year and a donation-matching program  
  • Bi-weekly town halls and regular community-led team events  
  • Multiple resources and programming to support continuous learning
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. 

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. 

 

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