At Index Exchange, we take pride in delivering best-in-class service and technology to our customers and partners around the globe. To do that, we invest in a robust localisation strategy, supported by a dedicated team, to ensure we meet the unique needs of customers in every market we serve.
Our approach is not just about translating content from English into other languages; we thoughtfully adapt tone, text, language, and imagery so that every local market feels seen and understood.
Let’s explore how our localisation strategy connects us to our global customers and how you can apply similar principles to your own organisation.
How our localisation strategy fosters connectivity and inclusion
With less than 5% of the world’s population speaking English as a first language, relying solely on English for international operations would be limiting and shortsighted. A one-size-fits-all approach is no longer viable, especially for customer-centric companies that care about inclusion.
Our localisation strategy aligns with our commitment to diversity, equity, inclusion, and belonging (DEI&B)—it’s embedded in how we engage with customers and partners around the world.
By incorporating localisation into our initiatives, we don’t just enhance communication—we show respect for the unique cultural identities of each region. This tailored approach improves the effectiveness of our messaging along with fostering trust, strengthening connections, and producing better business outcomes for our customers. Localisation is a vital part in making sure we deliver on our DEI&B commitments and ensure every market we serve feels valued.
Improving accessibility with localisation
The ad tech industry is complex and ever-evolving, and our primary goal is to ensure local customers and partners can access information in their native languages. Our localisation team is committed to ensuring our language is clear and accessible. We carefully select terminology for each language to maintain its core meaning while resonating with local audiences.
To maintain consistency, we’ve established a robust feedback loop with external linguists and internal reviewers, using translation memory tools and glossaries for uniformity across communications. Our localisation efforts span across materials such as our website, emails, press, sales collateral, and social media posts. We rely on our local Marketing and Communications team members to review and provide insights into regional preferences and cultural nuances when creating these materials and when hosting local events. We adapt our approach to fit each region’s needs.
One example of localisation that I’m particularly proud of is our Index Explains educational video series. As the series breaks down complex and nuanced topics in ad tech, we don’t only translate subtitles, but also localise on-screen content and video scripts, making the content understandable and accessible to a global audience.
What to consider when developing your own inclusive localisation strategy
When building a localisation strategy, start by identifying your most critical needs—whether it’s your website homepage, local newsletter, or company boilerplate. Prioritise small areas for improvement, as this thoughtful approach helps ensure diverse audiences can access and engage with your content.
Collaborating with linguists is equally important. Create a comprehensive reference package, establish clear guidelines, and maintain a strong feedback loop to build effective relationships with language service providers. This not only enhances the quality of your localisation but also supports your relationship with customers by accurately representing their unique cultures and voices.
If you’re already localising content, remember that the process is continually evolving. Stay updated on trends, implement workflow optimisations, and uphold robust quality assurance practices to ensure your localisation efforts remain effective and inclusive over time.
Learn more about our mission, vision, and global impact.
